Axians is a brand of the VINCI Energies Group which is dedicated to the Information and Communication Technologies and to the challenge of Digital Transformation. We are a network of 210 operations with 9000 employees and present in 22 countries.
Through human-centered methodologies, we answer to all the ICT needs with different solutions in telecoms infrastructures, cloud and datacenters, enterprise networks, digital workspace and data analytics. Cybersecurity is a high priority in all these areas.
The best of ICT with a human touch
Function: Team Leader (Service Desk)
Workplace: Luxembourg
Technical Requirements:
- Previous experience as a Service Desk Agent;
- Experience with MS Office Suite;
- Experience with Microsoft OS (Windows 7 and 10);
- Knowledge of mobile devices and mobile phone services;
- Knowledge of ticketing and CMDB tools;
- Understanding of networking and networking protocols;
- Experience as a Team Leader/Coordinator;
- ITIL Foundation Certification;
- Fluent in English and/or French;
Behavioral profile:
- Problem solving skills;
- Flexible and stress resilient;
- Ability to work in a co-operative way;
- Pan-European mind-set;
- Attention to detail;
- Customer and Service focus;
- Spoken and written interpersonal, communication and presentation skills;
- Leadership skills.
If you’re interested, please send your application to recrutamento.axianspt@axians.com with the reference: TLLux.CH.MT
